This page explains what happens to your information when you get in touch about services during your stay. It is a small operation, and the short version is: your details are used to arrange what you asked for, and nothing else.
What is collected
- Your WhatsApp phone number
- Your WhatsApp profile name, if your privacy settings share it
- The content of the messages you send, and the replies sent to you
- The date and time of each message
Visiting this website sets no cookies and uses no analytics or advertising trackers. The only thing recorded automatically is a count: that a page was opened, and that a service button was followed, along with which location's QR code it came from. Those counts tell us which venues our codes work at and, where a booking site is involved, which of them to credit. They contain no IP address, no device or browser details, and nothing that identifies or could be traced back to you.
How it is used
Your messages are used to understand what you are asking for and to arrange it with a local service provider — an excursion operator, a driver, a restaurant, and so on. A record of each request is kept so the booking can be followed up and any problem resolved.
Messages may be processed by an automated system to categorise the request (for example, recognising that a message is about an island excursion rather than a taxi). No decision affecting you is made solely by that system — a human host is involved in every booking.
Who it is shared with
- The service provider handling your request. They receive what you asked for and the details needed to fulfil it. Your phone number is deliberately not passed on — messages are relayed through this service, so the provider replies to us, not to you directly.
- WhatsApp (Meta). Messages travel over WhatsApp, so Meta processes them as the messaging provider, under their own privacy policy.
Your information is never sold, rented, or used for advertising, and it is not shared with anyone else except where the law requires it.
How long it is kept
Booking records and their message history are kept while they may still be needed — to handle a follow-up question, a refund, or a dispute — and are deleted when they no longer serve that purpose. You can ask for your records to be deleted sooner at any time.
Your choices
You can ask to see what is held about you, ask for it to be corrected, or ask for it to be deleted. You can also simply stop messaging — nothing is sent to you unless you start a conversation or have an active booking.
Contact
For anything about this policy or your information, message us directly.